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Quick Fixes and Facts
Bay Broadband Email Account:
Your account with Bay Broadband can have an email account
with up to 20MB of storage. You can pick almost anything as
your username as well! (i.e. jlugo@baybroadband.net) To set
up your email account, please call tech support toll free
at 866-594-6100 option #2.The cost of the first email account
is $1.00 per month Please be in front of your computer as
well.
How to check your email:
The easiest way to check your email is to bookmark this link:
http://mail.baybroadband.net , which will take you to the
webmail login site. Your username is your email address and
the default password is 1234. Once in your email account,
you can change your password. If you forget your password,
please call tech support and they will default it back to
1234.
Mail Quota Message:
When your email storage is almost full, you will receive an
email warning. Please empty your trash and sent folders to
free up storage space. If your storage space is full, you
will not receive new emails!
Additional Email Accounts:
The fee for additional email accounts is $1.50 a month. Please
call tech support to set up this service.
Technical Problems:
Problems do not happen very often, but when they do, it can
be frustrating. There are a few steps you can take that may
prevent you from waiting on hold for a technical support representative.
Before calling tech support, please check the following:
Is your computer plugged in?
Is your router plugged in?
Are all the cables plugged in tightly?
Are all the light illuminated on the router?
Have you installed new security software? If yes, please uninstall
and check your connection again.
If everything is plugged in and appears to be working (lights
are lit), please try the following:
Turn off the computer (using the Windows shut down procedure)
Unplug the router
Count to fifteen and plug the router back in
Count to five and turn the computer back on
Check to see if you can open a web page/surf the internet.
Hopefully, these steps have resolved your problem! If not,
please all 866-594-6100 option #2 and a technical support
representative will assist you. If you are having any other
service problems, you can also email service@baybroadband.net
. Thank you for choosing Bay Broadband!
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